Ansari Nagar OPD Booking, Emergency Lines & Patient Route Help for AIIMS Delhi
If you searched for aiims hospital delhi address, the main AIIMS New Delhi campus is at Ansari Nagar, New Delhi – 110029, near Aurobindo Marg and Ring Road.
This guide explains the correct address, board numbers, OPD call-centre, ORS booking, emergency route, OPD timings, Citizen Charter rules, appointment PDF details and what to carry before visiting.
Fast answer: AIIMS Hospital Delhi address and contact
Address: All India Institute of Medical Sciences, Ansari Nagar, New Delhi – 110029.
Main entrance clue: AIIMS is located in front of Safdarjung Hospital at the Ring Road and Aurobindo Marg crossing; main entrance is on Aurobindo Marg, Gate No. 1.
Board numbers: +91-11-26588500 / 26588700. Central enquiry also lists 26588900.
OPD appointment phone: 011-26589142, 26589143, 26589144, 26589145.
Online OPD booking: use the official ORS portal. New-case appointments are available for one month and follow-up appointments for three months, subject to OPD-slot availability.
How to book AIIMS Delhi OPD appointment
Use ORS or the AIIMS OPD call-centre before travelling. AIIMS receives heavy patient load, so the right route and correct department selection can save hours.
| Need | Best route | Exact action |
|---|---|---|
| New OPD appointment | ORS online appointment | Open ORS, choose Delhi, AIIMS New Delhi, department and available date. |
| Phone OPD booking | AIIMS OPD call centre | Call 011-26589142 / 43 / 44 / 45 during phone-booking hours. |
| Follow-up appointment | UHID / previous visit details | Keep UHID, registered mobile number, previous prescription and department name ready. |
| No Aadhaar mobile OTP | ORS demographic details or counter route | ORS FAQ says if Aadhaar mobile is not linked, patient name and demographic details may be needed; without Aadhaar, OPD card may need collection at hospital. |
| Speciality / super-speciality clinic | Referral route | Citizen Charter says referral from AIIMS General OPD or a government institution is needed. |
| Emergency / trauma | Emergency or JPNA Trauma Centre | Do not use routine OPD queue; go emergency or trauma route directly. |
Open ORS for online appointment or use the current AIIMS call-centre numbers. Avoid third-party “guaranteed AIIMS appointment” pages.
Choose AIIMS New Delhi, then select the department carefully. Wrong department selection can cause counter delays or re-routing.
Use patient’s own Aadhaar/ABHA/mobile details where possible. For old patients, keep UHID and registered mobile number ready.
Keep screenshot or printout. The AIIMS appointment-system PDF says visit information such as reporting time and room number can be provided through SMS.
The PDF explains staggered reporting slots; reach by the slot shown instead of assuming all patients should arrive at the same time.
AIIMS has enquiry counters/help desks and Medical Social Services at OPD. Ask before standing in a wrong queue.
AIIMS Delhi address and contact details
AIIMS OPD call-centre numbers and rules
Use the call centre only for OPD appointment booking. The current AIIMS page says this call centre does not handle general hospital enquiries or other services.
| Call-centre item | Official detail | What user should do |
|---|---|---|
| OPD booking numbers | 011-26589142, 26589143, 26589144, 26589145 | Call for OPD appointment booking only. |
| Monday–Friday timing | 8:30 AM to 4:30 PM on working days | Call during working hours; keep patient details ready. |
| Working Saturday timing | 8:30 AM to 1:00 PM | Do not assume full weekday timing on Saturday. |
| ORS full / unavailable | Phone and ORS appointment come from the same pool. | If ORS is full, the call centre may not create a slot separately. |
| Old AIIMS app | AIIMS page says the AIIMS app was removed from Google Play due to non-functional issues. | Do not rely on old installed app; use ORS or call-centre route. |
| CTVS post-operative follow-up | Dedicated helpline/WhatsApp numbers 9999635940 and 9999635425 are listed for CTVS post-operative cardiac surgical patients, Monday/Wednesday/Friday 2 PM–6 PM. | Use only if you are a post-operative CTVS patient needing follow-up help. |
Official call-centre page: AIIMS Call Centre Details.
Which AIIMS route should you use?
AIIMS is not one small building. The right location depends on whether the patient needs routine OPD, eye care, cancer care, trauma, emergency or super-speciality referral.
| Patient situation | Use this route | Why it matters |
|---|---|---|
| Routine first visit | ORS / phone OPD appointment | Best for new non-emergency consultation if slots are available. |
| Follow-up after AIIMS visit | UHID / follow-up appointment | Follow-up window and records are linked to previous visit details. |
| Speciality or super-speciality clinic | Referral from General OPD or government institution | Citizen Charter says referral is needed for such clinics. |
| Eye problem | Dr. Rajendra Prasad Centre for Ophthalmic Sciences | Eye services and RP Centre casualty have a specific route. |
| Cancer diagnosis or treatment | Dr. B.R. Ambedkar Institute Rotary Cancer Hospital | Cancer care is handled through a dedicated AIIMS centre. |
| Accident or trauma | JPNA Trauma Centre | Trauma cases should not go through normal OPD queue. |
| Chest pain, stroke, severe breathing problem | Emergency / Casualty | Emergency care prioritizes treatment over paperwork in serious cases. |
AIIMS Delhi OPD details from Citizen Charter
These details answer the real visit questions: where to go, when registration happens, how OPD card works, and what happens after doctor orders tests.
OPD location
OPD services are in Raj Kumari Amrit Kaur (RAK) OPD Block and adjoining extended OPD building for Medicine and Paediatrics OPD.
OPD card
Citizen Charter says OPD card costing ₹10 can be purchased from the main counter, OPD ground floor, followed by registration at the respective OPD counter.
Sample collection
Blood, urine, stool and similar samples are collected at Room No. 27, RAK OPD Ground Floor and Room No. 14A in Extended OPD Block.
| OPD item | Official detail | Patient action |
|---|---|---|
| General OPD registration | 8:30 AM to 10:30 AM | Reach with appointment proof, ID and reports; ask counter before joining wrong queue. |
| General OPD consultation | 8:30 AM to 1:00 PM | Patients are generally seen first-come first-served, with priority for emergency/senior citizens where applicable. |
| Speciality clinic registration | 1:00 PM to 2:00 PM | Carry referral from AIIMS General OPD or government institution where required. |
| Speciality clinic consultation | 1:00 PM to 6:00 PM | Confirm clinic day and referral rule before travelling. |
| Sample collection timing | 8:00 AM to 10:00 AM | Ask whether fasting or repeat sample is needed. |
| Reports | Reports normally reach concerned OPD on the next OPD day. | Ask doctor/counter when and where to check report. |
| Investigations | Some investigations are free; others are charged as per government norms. Deposit money only at designated cash counters and take receipt. | Do not pay unauthorized persons for tests or “fast report”. |
| Wheelchairs/trolleys | Available free of charge at OPD entrance. | Ask entrance/help desk for mobility support. |
Official OPD details: AIIMS Citizen Charter – Out Patient Services.
AIIMS appointment-system PDF: useful details converted into patient steps
The appointment-system PDF is older, so use the current call-centre page for phone numbers. But the PDF is still useful for understanding ORS, UHID, kiosks, SMS confirmation, fast-track counters and staggered reporting.
| PDF detail | Meaning for patient | What to do now |
|---|---|---|
| Appointments were available via web/ORS, phone, IVRS and on-site counters | AIIMS appointment system has multiple routes, but some old numbers/apps changed. | Use ORS and current AIIMS call-centre page, not random old blog numbers. |
| Patients with or without UHID could use ORS/web portal | New and follow-up patients have different details to enter. | Old patients should keep UHID and registered mobile ready. |
| ORS supports Aadhaar OTP, demographic authentication and mobile number route | Correct Aadhaar/mobile/name details matter. | Use patient’s own details and active mobile for SMS. |
| New patient may get UHID if Aadhaar-authenticated | UHID helps future follow-up and records. | Save UHID, appointment number and SMS after booking. |
| Self-service kiosks can give duplicate slip, follow-up appointment, confirmation/cancellation and lab-report viewing | On-campus kiosks may help if you cannot print or need confirmation. | Ask help desk where kiosks/counters are located. |
| Reporting time and room number can be sent by SMS | Do not ignore SMS details. | Show SMS/appointment slip at fast-track or registration counter. |
| Morning staggered slots: 8–9, 9–10, 10–10:30; afternoon slots: 1:30–2, 2–2:30, 2:30–3 | AIIMS tries to reduce overcrowding by timing groups. | Reach near the reporting slot shown on your slip; do not assume earlier is always better. |
AIIMS Delhi emergency and casualty contact details
Emergency services operate 24 hours a day throughout the year. In serious cases, treatment and management get priority over registration and medico-legal paperwork.
| Emergency need | Official number / place | What patient or attendant should do |
|---|---|---|
| Medicine emergency | 26594405 | Use for urgent medical emergency guidance; go directly if life-threatening. |
| Surgery emergency | 26594706 | Use for serious surgical/trauma-like emergency guidance. |
| Neurosurgery emergency | 8929936770 | Use for neurosurgery resident on call for emergencies/casualty. |
| Eye casualty / RP Centre | 26583062 | Use for serious eye emergency guidance. |
| Poisoning | 1800 116 117, 26593677, 26589391 | Call poison information and emergency immediately; carry substance/container if safe. |
| Accident / trauma | JPNA Trauma Centre | Use trauma route, not routine OPD queue. |
Official emergency page: AIIMS Citizen Charter – Casualty and Emergency Services.
Important AIIMS Delhi patient locations
Tell taxi, auto, ambulance or security staff the exact centre. Saying only “AIIMS” can cause confusion on a large campus.
| Location / centre | Best for | Patient tip |
|---|---|---|
| AIIMS Main Hospital / OPD campus | General OPD, RAK OPD Block, extended OPD, main hospital services | Use Ansari Nagar / Aurobindo Marg / Gate No. 1 direction. |
| RAK OPD Block | Routine outpatient registration and consultation | Ask help desk for exact department room and counter. |
| Dr. Rajendra Prasad Centre for Ophthalmic Sciences | Eye care and RP Centre casualty | Eye patients should confirm RP Centre route before standing in general OPD queue. |
| Cardio Thoracic and Neuro Sciences Centre | Cardiac, cardiothoracic, neurology and neurosurgery-related care | Carry referral, old records and post-operative cardiac details if applicable. |
| Dr. B.R. Ambedkar Institute Rotary Cancer Hospital | Cancer services | Carry biopsy, PET/CT, MRI and previous treatment summary. |
| JPNA Trauma Centre | Accident and trauma emergency | For accident/trauma, do not go through routine OPD. |
Admission, private ward and visitor details
If the doctor advises admission, bed availability and room category matter. Confirm rates and process at the admission counter because charges may be revised.
| Admission item | Official detail | Patient action |
|---|---|---|
| General ward | General ward patients deposit bed charges in advance for 10 days; Citizen Charter mentions current amount as ₹375. | Confirm current amount and what is included at admission counter. |
| Private ward | Private room allotment needs treating doctor recommendation and Medical Superintendent office process. | Ask about waiting list, class, estimate and extra procedure charges. |
| Deluxe / A Class | Citizen Charter lists room rent ₹6300/day plus diet charges ₹300/day. | Verify current tariff before payment. |
| Semi Deluxe / B Class | Citizen Charter lists ₹3000/day plus diet charges ₹300/day. | Ask whether investigations/procedures are extra. |
| Attendant passes | Every inpatient is provided with two attendant passes. | Keep passes safe and follow security rules. |
| Visitor timing | Visitors are allowed during notified visiting hours: 4:00 PM to 6:00 PM. | Do not bring many relatives outside visiting hours. |
| Poor patients / financial help | Hospital charges may be waived for very poor patients on recommendation; financial assistance may be available through relief funds. | Contact Medical Social Service Department / Welfare Officer if financial help is needed. |
Official indoor details: AIIMS Citizen Charter – Indoor Services.
Before visiting AIIMS Delhi: documents and preparation
Carry these for OPD
- Appointment SMS, printout or screenshot.
- Patient ID proof and active mobile number.
- Aadhaar / ABHA details if used for ORS booking.
- UHID and old AIIMS prescription if follow-up patient.
- Referral letter if going to speciality or super-speciality clinic.
- Previous prescriptions, discharge summaries and investigation reports.
- Current medicines, dose list and allergy list.
- Water, allowed food/snacks, phone charger and extra time for queues.
Ask before travelling
- Is my appointment for AIIMS New Delhi, not another AIIMS?
- Which block, centre, OPD room or counter should I report to?
- Do I need referral for this speciality clinic?
- Is fasting needed for blood tests or imaging?
- Should I bring an attendant for elderly, disabled or child patient?
- When will reports reach the OPD or be available?
- Is this urgent enough for emergency instead of routine OPD?
Patient safety, tout warning and campus rules
Avoid touts
Citizen Charter warns users to beware of touts and unauthorized persons and not to make money transactions with them.
Heavy OPD load
The Charter mentions thousands of OPD patients daily. Keep time buffer and follow hospital rules to reduce crowding.
Need help?
Medical Social Services / Social Guides are available at Room No. 9, Ground Floor, OPD for help.
Official user responsibilities: AIIMS Citizen Charter – Responsibilities of Users.
Complaints, control room and grievance route
For administrative help or grievance, use the official control-room route instead of arguing at counters.
Official grievance information: AIIMS Citizen Charter – Complaints and Grievances.
Map to AIIMS Hospital Delhi, Ansari Nagar
Address for maps: All India Institute of Medical Sciences, Ansari Nagar, New Delhi – 110029.
Video and schema safety note
No VideoObject schema is added because a current official AIIMS Delhi patient-appointment video with verified upload date, thumbnail URL and all required structured-data fields was not safely confirmed. This avoids invalid video-rich-result warnings. Use ORS, AIIMS call-centre page and official AIIMS pages linked below.
Official source links used
AIIMS Hospital Delhi address, contact and appointment FAQs
What is AIIMS Hospital Delhi address?
AIIMS Hospital Delhi is located at All India Institute of Medical Sciences, Ansari Nagar, New Delhi – 110029.
What is AIIMS Delhi main contact number?
The official board numbers are +91-11-26588500 and 26588700. Central enquiry numbers listed by AIIMS include 26588500, 26588900 and 26588700.
How can I book AIIMS Delhi OPD appointment?
Book online through the official ORS portal or call AIIMS OPD appointment numbers 011-26589142, 26589143, 26589144 or 26589145 during working booking hours.
What are AIIMS OPD phone booking timings?
AIIMS call-centre page lists phone OPD booking timing as Monday to Friday 8:30 AM to 4:30 PM on working days, and working Saturday 8:30 AM to 1:00 PM.
What is the AIIMS Delhi emergency number?
AIIMS Citizen Charter lists emergency numbers 26594405 and 26594706. It also lists 26583062 for RP Centre casualty and 8929936770 for neurosurgery resident on call for emergencies/casualty.
Where is the AIIMS OPD located?
AIIMS OPD services are situated in Raj Kumari Amrit Kaur OPD Block and adjoining extended OPD building for Medicine and Paediatrics OPD.
What is the AIIMS Delhi OPD registration time?
The Citizen Charter lists General OPD registration from 8:30 AM to 10:30 AM and General OPD consultation from 8:30 AM to 1:00 PM.
How much does AIIMS OPD card cost?
The Citizen Charter says OPD card costing ₹10 can be purchased from the main counter on OPD ground floor, followed by registration at the respective OPD counter.
Do I need referral for AIIMS speciality clinic?
For speciality and super-speciality clinics, AIIMS Citizen Charter says you need referral from AIIMS General OPD or any government institution.
What documents should I carry for AIIMS Delhi OPD?
Carry appointment SMS or printout, patient ID, Aadhaar/ABHA or mobile details used for ORS, UHID if old patient, referral letter if needed, old prescriptions, test reports, medicines and allergy list.
Can I get AIIMS appointment if ORS slots are full?
AIIMS call-centre page says ORS and phone appointments come from the same pool. If ORS slots are unavailable, calling the call centre may not create a separate appointment.
Where should I go for accident or trauma at AIIMS Delhi?
For accident or trauma, use JPNA Trauma Centre / emergency route instead of routine OPD. For life-threatening symptoms, go emergency immediately.
Is the old AIIMS mobile app still useful for appointment booking?
The current AIIMS call-centre page says the AIIMS app has been removed from Google Play due to issues that made it non-functional. Use ORS or the official OPD call-centre route instead.
Where can I complain if I face a patient-care problem at AIIMS?
AIIMS Citizen Charter says complaints can be lodged with the Duty Officer in the Control Room at Room No. 12, Ground Floor, Private Ward Block, M.S. Office. Control room numbers are 26589279 and 26593308.
Final practical takeaway
For AIIMS Hospital Delhi address, use: All India Institute of Medical Sciences, Ansari Nagar, New Delhi – 110029. For board enquiry, call 011-26588500 / 26588700. For OPD phone booking, call 011-26589142 / 43 / 44 / 45 during booking hours.
For routine care, book through ORS or phone first. For serious emergency, trauma, chest pain, stroke symptoms or severe breathing problem, use emergency/casualty route instead of waiting for OPD appointment.