Last checked: 24 June 2026 · Independent patient guide, not the official hospital website.

TMH Parel OPD Registration, Phone & Cancer Patient Visit Help

If you searched for tata memorial hospital mumbai address, the main Parel campus address is Dr. E Borges Road, Parel, Mumbai – 400 012. For OPD and patient-care help, call +91-22-24177000, 24177300, or 24161413 before travelling.

Important: Tata Memorial Hospital Mumbai is a cancer-care hospital. New patients should not arrive casually without documents. Diagnosed cancer patients, second-opinion patients, preventive oncology visitors and referral-investigation patients follow different registration paths.

Main board +91-22-24177000 Alternate +91-22-24177300 Alternate +91-22-24161413

Address Dr. E Borges Road, Parel, Mumbai 400012

Call TMH Online registration Open map OPD timing

Phone numbers, address and official enquiry emails

Need	Detail	Best use
Hospital address	Tata Memorial Hospital, Dr. E Borges Road, Parel, Mumbai – 400 012, India	Use this for taxi, ambulance, Google Maps and hospital visit planning.
Main board number	+91-22-24177000	General patient-care enquiry, department connection, emergency guidance and hospital board assistance.
Alternate numbers	+91-22-24177300, +91-22-24161413	Use when the main board is busy.
Patient care and queries	msoffice@tmc.gov.in	Non-urgent patient queries where a written record is useful.
Patient feedback	feedback@tmc.gov.in	Patient feedback and service-related communication.
Accounts department	cash@tmc.gov.in	Billing, cash, refund and payment-related written queries.
Donation-related enquiry	fundraising@tmc.gov.in	Donor and donation-related communication.

What to ask on the first call:

“Is this the correct number for new cancer-patient registration at TMH Parel?”
“Should the patient use New Patient Registration, Second Opinion, Preventive Oncology or Referral Investigation?”
“Which building/counter should we report to: General, Private, Teleconsult, Casualty or MSW?”
“Which documents and old reports are mandatory before the patient travels?”

New patient reporting time and OPD visit planning

For new patients, TMH’s patient booklet says patients should report to the Registration Area between 8:00 AM and 11:00 AM. Patients already on treatment or follow-up should report to OPD according to their appointment time. Walk-in patients may be issued appointments only as per availability.

Visitor type	When to report	Practical note
New cancer patient	Registration Area between 8:00 AM and 11:00 AM	Reach early with patient, attendant, ID, referral letter if any and cancer diagnosis documents.
Follow-up patient	As per appointment time	Carry case file/smart card, reports, prescription and next-visit instructions.
Walk-in patient	Subject to slot availability	Do not depend on walk-in if travelling from outside Mumbai; use online registration/call first.
Second-opinion patient	Use Expert Second Opinion path where suitable	TMH says second opinion may be provided even if the patient is not physically available, but it is only an opinion service.

Do not delay urgent care: For severe symptoms, uncontrolled bleeding, breathing difficulty, seizure, collapse, severe infection or other emergency, call the hospital board or go to the nearest emergency hospital first. TMH advises far-away patients with urgent difficulty to seek immediate nearby attention and visit TMH once stable.

New registration process at TMH Parel

For first-time patients, registration is done at OPD registration counters. The patient booklet says Private Category counters are on the 1st floor of Homi Bhabha Building, while General Category counters are on the Ground Floor of Golden Jubilee Building. After reporting, a token is issued and the registration form is filled as per token number.

Patient must be present For a new case file, diagnosed cancer patients must be physically present.

Responsible attendant Bring an adult attendant who can assist and take decisions if needed.

Referral letter Carry a referral letter from the referring doctor or institution if available.

Nominee details At registration, a nominee may need to be designated for documentary or financial transactions.

Smart card TMH uses smart card/cash-paying account systems for hospital payments.

Refund possibility If unused money remains in the account, the patient can request refund as per hospital process.

Documents to carry

Patient ID proof and mobile number.
All biopsy reports, histopathology reports, imaging films/CDs, blood reports and previous treatment records.
Referral letter from doctor/hospital, if available.
Old chemotherapy, surgery or radiation summary if patient has already taken treatment elsewhere.
Insurance card, government scheme card, AB-PMJAY/MJPJAY documents or employer letter if claiming support.
Enough photocopies and digital copies of key reports.
Responsible adult attendant’s ID proof and mobile number.

General vs private category, registration fee and initial deposit

Patients may choose General Category or Private Category. TMH’s patient booklet says switching categories later is generally discouraged and allowed only in justified circumstances with approval. Choose carefully before registration.

Category	Registration fee	Initial deposit amount	Practical meaning
General patients	₹100	₹4,000	Lower pricing; more crowding and longer waiting are possible.
Private patients other than Adult Hematology cancer	₹500	₹20,000	Higher charges; usually lighter waiting areas than General Category.
Private Adult Hematology cancer patients	₹500	₹50,000	Higher initial deposit because hematology treatment may be resource-intensive.
Foreign nationals	₹750	₹2,00,000	Foreign nationals are registered separately and charges are levied accordingly.

Important cost note: The official Schedule of Charges is revised by hospital policy. The 2026 schedule lists charges under multiple categories, so patients should verify the current amount before admission, surgery, radiation, investigations or private-category care.

Online registration, EMR and second-opinion options

TMC’s online registration page separates patient needs into different paths. Choosing the correct path saves time and prevents wrong-counter confusion.

Online option	Who should use it	Practical tip
New Patient Registration	Diagnosed cancer patients who wish to take treatment at TMH Parel.	Use when the patient is planning treatment/investigation at TMH.
Expert Second Opinion	Cancer patients who need expert opinion but may not take treatment at TMH Parel.	Second opinion does not mean medicines or invasive procedures will be issued on that basis.
Preventive Oncology	Individuals without cancer diagnosis but with risk factor or suspected cancer.	Use for screening/risk-based evaluation, not emergency care.
Referral Investigation	Patients referred from outside TMH for cancer-related investigations.	Carry outside doctor’s referral and all previous reports.
EMR login	Registered patients with case number printed on hospital case file/smart card.	Use case number and smart-card PIN/password for online medical record access.

Open official registration page Open EMR services

Cancer OPD disciplines and service areas to ask for

TMH is a specialist cancer hospital. OPD planning usually depends on disease-management group and discipline, such as Surgical Oncology, Medical Oncology and Radiation Oncology.

Patient need	Likely OPD / service area	Ask this before visiting
Cancer surgery opinion	Surgical Oncology	Which disease group OPD day and whether old biopsy/slides/CDs are required.
Chemotherapy, targeted therapy, systemic treatment	Medical Oncology	Whether reports are complete and whether prior authorization is needed for scheme patients.
Radiation planning	Radiation Oncology	Whether previous radiation summary, imaging and planning records are required.
Child cancer care	Pediatric Oncology	Accommodation, nutrition support, blood support and MSW guidance for long treatment.
Blood cancer, leukemia, lymphoma, BMT-related care	Adult Hematology / Hemato-oncology / BMT-related services	Category deposit, donor search, HLA typing and admission pathway.
Head & neck cancer	Head & Neck Oncology	Surgical, medical or radiation discipline and whether speech/swallowing/nutrition review is needed.
Breast, gynec, GI, thoracic or neuro cancer	Disease Management Group OPD	Correct OPD day and whether patient should first register under General or Private category.

Government schemes, MSW support and financial help

The patient booklet says the Medical Social Workers’ team helps patients with financial support routes. Patients can visit the Department of Medical Social Services at the Golden Jubilee Block, Ground Floor.

Support type	What is mentioned	What patient should do
MJPJAY	Mahatma Jyotiba Phule Jan Arogya Yojana is listed among major government schemes available at TMH.	Check eligibility and complete pre-authorization before admission/treatment where required.
AB-PMJAY	Ayushman Bharat Jan Arogya Yojana is listed.	Ensure enrolment and pre-authorization before scheme-dependent treatment.
Other schemes	Biju Swasthya Kalyan Yojana, ESIC, Prime Minister’s Relief Fund, Chief Minister’s Relief Fund and President Relief Fund are listed.	Visit MSW with documents, diagnosis, estimate and income/support papers.
NGOs, trusts and donors	MSW may explore trusts, charitable organizations, NGOs and individual donors when government/personal support is insufficient.	Obtain doctor’s cost estimate and be prepared with income certificate or employer letter if asked.
Processing time	Trust support appeal processing may take 5 to 30 days.	Start the MSW process early, especially before admission or high-cost treatment.

Scheme warning: For MJPJAY, AB-PMJAY or any scheme-linked chemotherapy/surgery/radiation, do not wait until the day of admission. Pre-authorization may be needed before treatment.

Teleconsultation and expert second opinion

TMH provides teleconsultation for non-emergency cases depending on appointment availability. The booklet says patients can call the teleconsulting team, send a WhatsApp message, or email for guidance.

Teleconsult contact	Detail	Use it when
Phone	022 24177337	You need non-emergency cancer advice and cannot visit in person.
WhatsApp	9321470561	You need the teleconsultation team to guide further steps.
Email	teleconsult@tmc.gov.in	You want to send reports/details for teleconsultation guidance.

Second opinion is not full treatment:

TMH states expert second opinion can be provided even if the patient is not physically available, but it is only an opinion service. No invasive procedure is done and medicines are not issued from TMH dispensary on second-opinion basis.

Medical emergency and casualty guidance

TMH’s patient booklet mentions a 24/7 Casualty Department on the ground floor of the Main Building and says patients may call the board number 022 2417 7000 for further guidance.

Location Casualty Department, Main Building, Ground Floor.

Board number 022 2417 7000 for guidance.

Far-away patients If travel is difficult, visit the nearest hospital first for immediate stabilization.

Emergency examples: severe bleeding, collapse, breathing difficulty, seizures, uncontrolled pain, severe fever during cancer treatment, chemotherapy reaction, sudden weakness, or any unstable condition should not wait for routine OPD.

Smart card, billing and payment counters

TMH uses smart cards and patient accounts for payment at hospital billing counters. The patient booklet says smart cards are authenticated with a 4-digit PIN and patients may top up their smart card for services.

Payment area	What the booklet says	Practical use
General cash counter	GJB Ground Floor for General patients between 8:00 AM and 4:30 PM.	Use for General-category payments during regular counter hours.
Private cash counter	HBB 1st Floor for Private patients between 8:00 AM and 7:00 PM Monday-Friday, and 8:00 AM to 1:30 PM on Saturdays.	Use for Private-category payments.
After office hours	Emergency cash deposit can be done in Casualty Ground Floor.	Relevant for emergency/after-hours payment needs.
UPI	UPI QR is unique for each patient and printed on smart card / provided during registration.	Avoid using random QR codes. Use only the patient-specific QR generated by TMH.

Accommodation, travel and outstation patient tips

Many cancer patients travel from outside Mumbai and may need a long stay near TMH. The patient booklet says TMH/MSW may coordinate with accommodation facilities, but availability, charges, rules and responsibility belong to the accommodation centres.

Where to ask Medical Social Services / MSW Department, Golden Jubilee Block, Ground Floor.

What to expect MSW may guide on suitable accommodation facilities near Mumbai/TMH, but cannot guarantee rooms.

For child patients The booklet mentions support partners for children and accompanying adults in some cases.

Do not book long private accommodation before confirming the first registration or treatment plan.
Keep original reports and digital copies with at least one family member.
For long treatment, ask about MSW, nutrition support, blood support, travel support and nearby stay options early.
If you are travelling from another state, plan at least one extra day for registration, counters and repeat documents.

Foreign national patient registration

Foreign national patients should first contact the International Patients Liaison Cell and send relevant medical reports. TMH may review reports and issue a letter of invitation if needed for a medical visa.

Requirement	Detail
International patient email	internationalpatients@tmc.gov.in
Patient document	Original passport with valid medical visa, Med-1.
Attendant document	Blood relative with original passport and valid medical attendant visa, Med-2.
Registration category	Foreign nationals are registered under F category and charged accordingly.

Parel location map and route planning

Address for map: Tata Memorial Hospital, Dr. E Borges Road, Parel, Mumbai – 400 012, Maharashtra, India.

Set destination as “Tata Memorial Hospital, Parel” and confirm it is not ACTREC Kharghar or another TMC unit.
For weak patients, stop near the entrance first and let one attendant manage directions/counters.
Expect crowding around hospital hours; do not plan a same-day train/flight immediately after first registration.
Keep food, water and medicines ready for the attendant and patient, especially if coming from outside Mumbai.

Helpful patient guide video

This video is included only as a practical visual guide. Use official TMH pages and hospital counters for final medical, appointment and payment decisions.

Official source links used for this guide

Information checked	Official source
Hospital address, phone and enquiry emails	TMH contact page
Online registration options	TMC patient registration page
Patient booklet, OPD timing, registration, categories, schemes, emergency and accommodation	TMH Patient Information Booklet 2026
Charges	TMC Schedule of Charges PDF
EMR and patient services	TMC EMR and patient services page

Common questions before visiting TMH Parel

What is Tata Memorial Hospital Mumbai address?

The official address is Tata Memorial Hospital, Dr. E Borges Road, Parel, Mumbai – 400 012, India.

What is the main Tata Memorial Hospital Mumbai phone number?

The official contact numbers listed for Tata Memorial Hospital Mumbai are +91-22-24177000, 24177300 and 24161413.

When should new patients report for OPD registration?

New patients should report to the Registration Area between 8:00 AM and 11:00 AM.

Where are the General and Private registration counters?

Private Category registration counters are on the 1st floor of Homi Bhabha Building. General Category counters are on the Ground Floor of Golden Jubilee Building.

Is the patient required to be physically present for a new case file?

Yes. For a new case file, the patient must be physically present at TMH.

What is the General Category registration fee and deposit?

The patient booklet lists General patient registration fee as ₹100 and initial deposit as ₹4,000, subject to hospital policy changes.

What is the Private Category registration fee and deposit?

The patient booklet lists Private patient registration fee as ₹500. The initial deposit is ₹20,000 for private patients other than Adult Hematology cancer and ₹50,000 for Adult Hematology cancer patients.

Does Tata Memorial Hospital offer teleconsultation?

Yes. For non-emergency teleconsultation, patients can call 022 24177337, send WhatsApp to 9321470561 or email teleconsult@tmc.gov.in.

Does TMH provide expert second opinion?

Yes. Expert Second Opinion is available for cancer patients who need an opinion and may not take treatment at TMH Parel. It is an opinion service only; medicines and invasive procedures are not issued on that basis.

Which government schemes are mentioned at TMH?

The patient booklet lists MJPJAY, AB-PMJAY, Biju Swasthya Kalyan Yojana, ESIC, Prime Minister’s Relief Fund, Chief Minister’s Relief Fund and President Relief Fund. Patients should visit the MSW Department for details and enrolment.

Where is the Medical Social Worker department?

The Medical Social Worker Department is listed at Golden Jubilee Block, Ground Floor.

Does TMH have 24/7 casualty?

Yes. The patient booklet mentions a 24/7 Casualty Department on the ground floor of the Main Building. Patients may call 022 2417 7000 for guidance.

Can foreign nationals register at TMH Mumbai?

Yes. Foreign nationals should contact internationalpatients@tmc.gov.in, send relevant medical reports, and carry original passport with valid medical visa. A blood relative with attendant visa may also be required.

Can I access reports online?

Registered patients can use the EMR service with the case number printed on the hospital case file or smart card and the smart-card PIN/password.